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Omkar Realtors and Mumbai’s slum redevelopment business: a case study

Omkar Realtors and Mumbai’s slum redevelopment business: a case study    Editor’s note: even in an unlikely domain like real estate, it is not just possible but also profitable to maintain the attitude of the retail trader for whom ‘customer satisfaction’ is a very real thing! As real as his bank account and the daily returns. In fact if the biggest retail chains and the traditional corner store have anything in common at all, it is their single-minded focus on customer satisfaction. Such single-mindedness often causes them to ignore employee satisfaction as in the case of Wal-Mart,... 
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